RMA Guidelines
1. Refunds are not issued after 30 days from day of invoice, regardless if merchandise is defective or incorrect.
2. CK Collectibles & Gifts will not pay the shipping costs for the return of defective merchandise. Contact CK Collectibles & Gifts to obtain a RMA number before returning the product. Write the RMA number on the return package so that the number can be visibly seen.
4. CK Collectibles & Gifts will reimburse shipping costs for incorrect merchandise received if a refund is requested.
5. Refunds take approximately 14 business days to be processed from date of arrival of merchandise in CK Collectibles & Gifts warehouse.
6. If an item received is DOA and is returned to CK Collectibles & Gifts prior to 15 business days from day of invoice it will be replaced immediately. Items received after 15 business days will be sent to the respective manufacturer for warranty replacement if it cannot be returned directly by customer. Please be aware of the respective warranty for individual items.
7. When a replacement is requested after 15 days from original purchase date, replacements are issued at CK Collectibles & Gifts’s discretion. We will make every attempt to expedite this process however due to backorders and other variables a time frame cannot be specified.
8. All replacement *merchandise will be returned via a trackable method (UPS, FedEx, or USPS with DC) unless other arrangements have been made
9. All merchandise received by CK Collectibles & Gifts; regardless if it is defective or not must be returned in original packaging or similar quality packaging and shipped via a traceable carrier and insured. If a package arrives at CK Collectibles & Gifts warehouse and shows visible signs of damage the package will be refused-all warranties revoked and it will become the customer’s responsibility to seek compensation from the shipping company used i.e. UPS, FedEx, USPS.
10. All non-defective merchandise returned for refund will be subject to restocking fees. Restocking fees are assessed by the RMA department and include the following factors: condition in which an item is received , all items were included; physical appearance of item-if an item is returned and physically damaged all warranties may be revoked and the account ineligible for refund. If a non-defective retail boxed item is returned and the box has been opened a 20% restocking fee is applied-no exceptions. Refund issued will reflect only the cost of the item minus 20% restocking fee and original shipping. Shipping charges are not refunded for the return of non-defective merchandise unless the item was incorrectly shipped and unopened.
11. CK Collectibles & Gifts will not be held liable for any loss of productivity, revenue or other consequences related to defective/incorrect/incompatible merchandise purchased/received directly/indirectly from CK Collectibles & Gifts.
12. Replacements parts will not be issued until CK Collectibles & Gifts receives defective items and/or manufacturer supplies replacement components.

By checking, I have agreed to the terms set forth by CK Collectibles & Gifts and CK Enterprises. regarding all returns. It is understood by both parties CK Collectibles & Gifts and (please fill in name) that should I, (please fill in name) not comply with the regulations set forth by CK Collectibles & Gifts in the above paragraph all warranties expressed and or implied will be voided without exception.

RMA requests are responded to after 24 hrs through email.