To Mail Order: If you are ordering
items we have displayed on our website online, you may "Add to
Cart" and then Print out your shopping cart page. Your total will
be calculated for you, print and mail the form with your payment. You
can also use your credit card and fax your order to: 1-304-905-8295. All returned checks are subject to
a $20.00 processing fee. Only certified funds will be accepted to
redeem a returned check. When a check received by CK Collectibles
& Gifts is returned for non payment, an aggressive effort is made
to collect the amount of the check from the issuer. Returns are processed via email through
our returns department and must receive a RMA # to process. Please
use our convenient form to process any return. -->RMA
Form
When you receive your package, promptly
check the items to make sure the items are working. We will credit or
exchange for items not as described(or for any shipping errors made
by us). Please return the items in their original packaging within 30
days to the address on your packing slip. Items returned without original
packaging will NOT be refunded so please keep all packaging for the
30 day return period. If you have further questions or problems, please
Contact Us.
If you feel the item was not as advertised, please
go back to the page where the item is listed and make sure that you
are correct. Then please email us with the webpage address and let us
know what the page said and what you found to be different. We will
refund you if the necessary information is missing, and we appreciate
help to improve our site.
In your return package please include:
The packing slip
A note telling us what the problem was
A note stating whether you would like a credit or an exchange for another
item.
Please allow up to 3 weeks to receive your replacement, credit or refund.
We are dedicated to carrying only the
highest quality items and maintaining attentive customer
service.
Special order items and specialty items such as silk bedding, down comforters, all velvet items, hand crafted quilts, special order bed skirts, special order canopy tops, special order bedspreads, Italian Linens, canvas & vinyl futon bedding, and some vinyl bean bags-chairs are non-refundable. |
